Privacy Policy
Effective Date: 6 July 2025
Privacy Policy
Walada Renovations (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our business.
Who We Are
Walada Renovations is an established South African construction and renovation company specializing in residential and commercial improvement projects throughout South Africa. We are committed to delivering quality workmanship while protecting the privacy of our clients, prospective clients, suppliers, and business partners.
Information We Collect
We may collect the following information:
- Full name
- Email address
- Telephone number
- Company name (where applicable)
- Physical address
- Property or project details
- Information submitted through quotation or contact forms
- Publicly available contact information obtained from social media platforms or business directories where relevant to our services
- Website usage information, including cookies and analytics data
How We Collect Information
We collect information when you:
- Complete a contact or quotation form on our website.
- Contact us by telephone, email, WhatsApp, or social media.
- Request information about our services.
- Engage with our advertisements or marketing campaigns.
- Interact with our website.
- Make your contact information publicly available through social media or business platforms for business-related communication.
Why We Collect Your Information
We use your information to:
- Respond to enquiries.
- Prepare quotations.
- Schedule consultations and site visits.
- Provide renovation and construction services.
- Manage projects and customer relationships.
- Send service updates and important communications.
- Market our products and services where permitted by law.
- Improve our website and customer experience.
- Meet our legal and regulatory obligations.
- Maintain business records.
Marketing Communications
We may use your contact information to inform you about our services, promotions, and special offers where permitted under applicable law.
If we obtained your contact information through a public business profile or social media platform, we may contact you regarding services that we reasonably believe may be relevant to you.
You may opt out of receiving marketing communications at any time by contacting us or following the unsubscribe instructions included in our communications.
Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality.
- Analyse website traffic.
- Enhance your browsing experience.
You may disable cookies through your browser settings; however, doing so may affect certain website features.
Sharing Your Information
We do not sell your personal information.
We may share your information with:
- Employees who require the information to perform their duties.
- Trusted service providers assisting us with business operations.
- Professional advisers.
- Government authorities where required by law.
Any third parties receiving your information are expected to protect it appropriately.
Data Security
We implement reasonable technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable laws and regulations.
Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of information where legally permissible.
- Object to certain processing activities.
- Withdraw consent where processing is based on consent.
- Opt out of direct marketing communications.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact Walada Renovations using the contact details provided on our website.