Privacy Policy

Effective Date: 23 July 2026

Walada Renovations (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, interact with our business, or submit your details through our online advertising campaigns.

Who We Are

Walada Renovations is an established South African construction and renovation company specializing in residential and commercial improvement projects throughout South Africa. We are committed to delivering quality workmanship while protecting the privacy of our clients, prospective clients, suppliers, and business partners.

Information We Collect

We may collect the following information:

• Full name
• Email address
• Telephone number
• Company name (where applicable)
• Physical address
• Property or project details
• Information submitted through quotation or contact forms
• Information submitted through Lead Generation forms or advertisements on social media, search engine, and other digital advertising platforms, including but not limited to Facebook, Instagram, TikTok, Google, and other similar platforms
• Publicly available contact information obtained from social media platforms or business directories where relevant to our services
• Website usage information, including cookies and analytics data

How We Collect Information

We collect information when you:

• Complete a contact or quotation form on our website.
• Complete a Lead Generation form or respond to an advertisement on a social media, search engine, or other digital advertising platform, including but not limited to Facebook, Instagram, TikTok, or Google.
• Contact us by telephone, email, WhatsApp, or social media.
• Request information about our services.
• Engage with our advertisements or marketing campaigns, whether organic or paid.
• Interact with our website.
• Make your contact information publicly available through social media or business platforms for business-related communication.

When you submit your information through a Lead Generation form or advertisement on any of the platforms described above, that information is transferred to us directly from the relevant platform via a secure, automated connection, and is processed in the same manner as information submitted directly through our website.

Why We Collect Your Information

We use your information to:

• Respond to enquiries.
• Prepare quotations.
• Schedule consultations and site visits.
• Provide renovation and construction services.
• Manage projects and customer relationships.
• Send service updates and important communications.
• Market our products and services where permitted by law.
• Improve our website and customer experience.
• Meet our legal and regulatory obligations.
• Maintain business records.
• Direct your enquiry to a suitable service provider where it falls outside the scope of services we personally provide, as described further below.

Marketing Communications

We may use your contact information to inform you about our services, promotions, and special offers where permitted under applicable law.

If we obtained your contact information through a public business profile or social media platform, we may contact you regarding services that we reasonably believe may be relevant to you.

You may opt out of receiving marketing communications at any time by contacting us or following the unsubscribe instructions included in our communications.

Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality.
• Analyse website traffic.
• Enhance your browsing experience.

You may disable cookies through your browser settings; however, doing so may affect certain website features.

Sharing Your Information

We do not sell your personal information for our own direct financial gain in a manner inconsistent with this Policy.

We may share your information with:

• Employees who require the information to perform their duties.
• Trusted service providers assisting us with business operations.
• Professional advisers.
• Government authorities where required by law.
• Independent third-party businesses who provide services relevant to your enquiry, where your enquiry relates to a type of project, service, or location best suited to that business. This may include other renovation contractors, tradespeople, or service providers operating in our network. These third parties are independent businesses and, once they receive your information, may use it for their own business purposes in order to contact you regarding your enquiry.

Any third parties receiving your information are expected to protect it appropriately and to use it for the purpose for which it was shared.

Data Security

We implement reasonable technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable laws and regulations. Where your enquiry does not result in an active project, we may retain your information for a further period in order to follow up regarding future opportunities, before it is securely deleted or anonymised.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally permissible.
• Object to certain processing activities, including the sharing of your information with third-party service providers described above.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing communications.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact Walada Renovations using the contact details provided on our website.